We all judge and criticize others. This person is annoying, problematic, crazy, angry, a spoiled brat, entitled, an idiot. But claims like these only touch the surface. We must remember that actions and behaviors of others always has a story behind it. We don’t have to excuse all these behaviors, but we can learn to understand. Empathy and compassion come a long way. Just because someone is outside the “normal,” does not mean they should be disregarded. It may be easy to see things through the perspective glasses of our own, but it doesn’t mean that it is the correct action to take.
Psychology of Mindfulness 